Refund Policy

Tanzania is one of the most popular safari destinations in the world. If you are one of those who are planning to visit this country, naturally you are searching for all the details regarding acquiring a Refund Policy. Travellers to Tanzania usually require a visa, which can be obtained online or on arrival. Visa types include single-entry and multiple-entry options. Requirements differ by nationality, so it's important to verify the latest regulations and apply ahead of time for a seamless travel experience.

Cancellation by the Client

More than 30 Days Before the Tour Start Date:
A full refund will be issued, less an administrative fee of 10%.
15–30 Days Before the Tour Start Date:
50% of the total tour cost will be refunded.
7–14 Days Before the Tour Start Date:
25% of the total tour cost will be refunded.
Less than 7 Days Before the Tour Start Date:
No refund will be issued.

Cancellation by Mosaic Adventures

In the unlikely event that we cancel your tour due to unforeseen circumstances (e.g., natural disasters, safety concerns, or operational issues), we will:
Offer you an alternative tour of equal value, or
Provide a full refund of the amount paid.

Changes to Booking

If you request changes to your booking (e.g., tour dates or itinerary), we will do our best to accommodate these changes, subject to availability. Any additional costs incurred due to these changes will be the client’s responsibility.

Non-Refundable Costs

Costs related to third-party services (e.g., flights, visas, travel insurance, or accommodation not booked through Mosaic Adventures Tours) are non-refundable.
Certain activities or services that require upfront payments (e.g., hot air balloon rides, entry fees, etc.) may be non-refundable, subject to the provider’s policy.

Partial Participation

No refunds will be provided for any portion of the tour not utilized by the client due to late arrival, early departure, or other personal reasons.

Refund Processing

Refunds will be processed within 14 business days of an approved request and will be issued to the original payment method.
Currency exchange rates and transaction fees may impact the final refund amount.

Force Majeure

No refunds will be issued for cancellations caused by events beyond our control (e.g., wars, pandemics, extreme weather, or government restrictions). In such cases, we will work with you to reschedule or offer credit for future bookings.

How to Request a Refund

To request a refund, please contact us via:

Email:
Phone:

Include your booking details and reason for cancellation or refund request.

Note:

By booking with Mosaic Adventures, you agree to the terms of this Refund Policy. We recommend purchasing travel insurance to cover unexpected cancellations or interruptions.

If you have any questions about this policy, feel free to reach out to our team for clarification. We are here to ensure your experience with us is smooth, transparent, and stress-free.

we had an unforgettable vacation We enjoyed the best Safari ever with Mosaic Adventure. Everything was really wonderful and even better than we imagined.

mery b

Our tour guide Godfrey did the most amazing job We used Mosaic Adventure during our time in Tanzania.

Nashon m

6-Day Tanzania Joining Group safari A special thanks to Mosaic Adventure team our tour to all national parks in the main safari, Tarangire, Serengeti, Ngorongoro, and Lake Manyara.

Yunusu O

A better experience with Michael Shayo I couldn’t have asked for a better experience with Michael Shayo at Mosaic Adventure! .

Wilson M

We had the most special experience on safari We had the most special experience on safari in Tanzania and Mosaic Adventure made it possible.

daud W

We had an amazing time on safari We had an amazing time on safari with Mosaic Adventure Campany, the Team was very knowledgeable and clearly very experienced.

Davis K

Exhilarating and exciting four-day An exhilarating and exciting four-day safari with jakson john made our trip 'a dream' come true. We enjoyed Jackson sharing his knowledge and experience of wild life.

Mussa A

I recommend the staff for better service Our Tanzania safari was organized through Mosaic Adventure Safari Team, though we didn’t book directly with them and it was booked via our local travel agent.

Joseph K

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